Privacy Policy

Process time:

Most of orders take at least 2-3 business days. If they are handmade it might take 2-4 business days to be processed, made and shipped or unless stated in the listing.

Shipping Policy:

All domestic and international orders are sent through USPS First class service including tracking number.

International orders can take any time between 3 - 4 weeks or longer depending on the country's customs. If you would like to speed up your package, you can upgrade to Priority Service which takes 6-10 business days. To upgrade you will need to add this option to your shopping cart, you can find it here

Exchange Policy:

If you are unhappy with your purchase, please contact us within 6 days of receipt of your purchase in order to arrange a exchange ONLY (except SALE pieces are final sale). If it passed these 6 days we will not be able to exchange any of your pieces. In order to exchange, once we had received your package, we will email you to coordinate your next order. You will receive a store credit with the full amount of the items you returned, except the shipping cost.

Returned packages need to be sent back within a week.

All Sale Items are FINAL SALE!

All custom order or pre-orders are also final sale.

Seller information:

If you would like a custom piece, email me to itchelitajewelry@gmail.com  whether it is the color or style preference, I can customize it the way you want it! We will be more than happy to make your unique design just for you.